SCSM - Opening Closed Tickets

In SCSM, once a ticket has been closed, it cannot be re-opened. And if the ticket cannot be re-opened, the information inside the ticket cannot be changed. This is a good feature, but sometimes, you might require to do a few changes in a closed ticket.The only to do this, is via power shell. 


Login to the SCSM server, and load the Windows PowerShell from the 'Administrative Tools'. On the prompt, pass the below command. 

Get-SCSMIncident -ID | Set-SCSMIncident -Status Active

Now any desired change can be performed on the ticket and the ticket can be re-closed. 

For changing the status of a change request, use the below steps in the article. 


http://blog.scsmfaq.ch/2011/03/01/huh-change-request-status-not-updated-what-now/

SCSM - IT Operations Perspective

Microsoft's System Center Service Manager is here. Fancy names aside, it is a ticketing system which keeps a track of all the work done in IT operations. We have just launched SCSM in our production environment and right now is a good time to tell you guys as to how I, being part of IT Operations, see SCSM.